Marking Achieva emails as safe

Going forward, this is how we will keep our customers updated on important changes, initiatives and promotions at Achieva. However, this change could cause emails from Achieva to be sent directly to your spam or junk folders instead of your inbox.

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In order to continue receiving emails from Achieva, you will need to mark Achieva as a safe sender.

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This tells your email provider that you trust the Achieva email address (@msg.achieva.mb.ca) so that our emails end up in your inbox.

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If Achieva emails do end up in your spam or junk folder, you can recover the email and move it to your inbox. This also signals to your email provider to trust the Achieva email address going forward.

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We want to ensure you continue to receive our emails, so we have compiled below the instructions you need to follow, depending on which email provider you use.

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Please follow the instructions below to mark Achieva’s new email domain (@msg.achieva.mb.ca) as safe.

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If you have any questions, contact us and we would be happy to assist you.

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*Note: Annual General Meeting emails will continue to come from @cambrianagm.com
If subscribed, you will continue to receive our alert emails for account activity, rates, etc. from @achieva.mb.ca.

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How to mark Achieva as safe

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Gmail

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Mark senders as safe:

Note: this can only be done on Desktop.

1. Open Gmail
2. Select the filter icon in the search bar at the top
3. Enter the email address
4. Click “Create filter”
5. Click “Never send it to Spam”
6. Click “Create Filter”

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Recover from Junk Folder:

1. Find the email in your junk folder
2. Open the email
3. Click the “…” at the top of your screen
4. Click “Report Not Spam”

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Apple Mail (Mobile App)

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Mark senders as safe:

Note: this can only be done on Desktop.

1. Open the email
2. Click the from email address
3. Click “Create new Contact”

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Recover from Junk Folder:

1. Find the email in your junk folder
2. Press and hold the email
3. Click “Move Message”
4. Select “Inbox”

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Apple Mail (Desktop)

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Mark senders as safe:

Note: this can only be done on Desktop.

1. Open the email
2. Right click the from email address
3. Click “Add to Contacts”

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Recover from Junk Folder:

1. Find the email in your junk folder
2. Right click the email
3. Click “Move to Inbox”  

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Shaw Webmail

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Mark senders as safe:

Note: this can only be done on Desktop.

1. Select “Preferences”
2. Select “Trusted Addresses”
3. Add the email address

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Recover from Junk Folder:

1. Find the email in your junk folder
2. Open the email
3. Click “Not Spam”

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Bell MTS Webmail

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Mark senders as safe:

Note: this can only be done on Desktop.

1. Select “Preferences>Mail” from the menu
2. Scroll to “Spam Mail” section
3. In the “Allow Messages To” box, add the email address
4. Click “Save”

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Recover from Junk Folder:

1. Find the email in your junk folder
2. Open the email
3. Click “Mark as Not Spam”

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Yahoo

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Mark senders as safe:

Note: this can only be done on Desktop.

1. Open the email
2. Hover over the from email address
3. Click “Add to Contacts”
4. Click “Save”

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Recover from Junk Folder:

1. Find the email in your junk folder
2. Open the email
3. Click the “…” at the top of your screen
4. Click “Not Spam”

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Outlook Webmail / Hotmail

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Mark senders as safe:

Note: this can only be done on Desktop.

1. Right click on the email
2. Hover over “Block” and click “Never block sender”

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Recover from Junk Folder:

1. Find the email in your junk folder
2. Open the email
3. Click “It’s not junk” at the top of the email
4. You will see a pop up notifying that the email will be added to safe senders and never sent to Junk folder. Click “OK”

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Outlook (Mobile App)

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Mark senders as safe:

Note: this can only be done on Desktop.

1. Click on the email address at the top of the email
2. Click “Add to Contacts”
3. Click “Done”

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Recover from Junk Folder:

1. Find the email in your junk folder
2. Open the email
3. Click the “…” at the very top of your screen
4. Click “Not Junk”

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Outlook (Desktop App)

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Mark senders as safe:

Note: this can only be done on Desktop.

1. Right click on the email address at the top of the email
2. Click “Add to Outlook Contacts”
3. Click “Save and Close”

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Recover from Junk Folder:

1. Find the email in your junk folder
2. Right click the message
3. Hover over “Junk”
4. Click “Not Junk”
5. You will see a pop up notifying that the email will be moved to Inbox asking if you want to Always trust the email address. Click “OK”

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