Contact Us

Achieva is committed to providing you with exceptional services and customer support. If you have any questions, comments or concerns about Achieva or any of the services we offer, please contact our Customer Service Center. An Achieva representative will be happy to answer your questions and help manage your account.

CUSTOMER SERVICE CENTER:

Hours: 8:00a.m. - 6:00p.m., Monday to Friday (Central Standard Time)

In Winnipeg: (204) 925-6824
Outside Winnipeg: 1-877-ACHIEVA (1-877-224-4382)
Fax: (204) 231-5096
Email us: info@achieva.mb.ca

SECURE MESSAGES:

Already a customer and have a specific inquiry about your account?
Log in to Online Banking and choose Secure Messaging, where you can send personal and confidential messages directly to us. For your security, please do not send confidential information such as account numbers, passwords, or other account details via email.

LIVE CHAT:

Have questions about your account or about Achieva products and services? Click our “Live Chat” button on select Achieva pages, and in Online Banking to be connected to an Achieva representative. Live Chat is available from 9:00 am – 4:00 pm CST, Monday to Friday.

MAILING ADDRESS:

PO Box 2729 Stn Main
Winnipeg, Manitoba
R3C 4B3

LOST OR STOLEN ATM CARD:

1-888-277-1043 
Please call or login to Achieva Online and immediately suspend your ATM card. This line is open 24 hours a day, 7 days a week.