Frequently
Asked Questions

Experiencing issues logging into the Achieva Mobile App or Online Banking?

What are my new login credentials?

What if I don’t use Achieva Online Banking or Mobile App?

How will we be notified about the change to the joint account login?

Why is Achieva changing how I log into my joint account?

Can I use the same Password for all or some of my joint accounts?

Can I use the same User ID for all or some of my joint accounts?

Why am I not changing the login on all my Achieva accounts?

What happens if a joint account holder doesn’t log in before the deadline date?

Does everyone on my joint account need to set up their new login at the same time?

Why do I need to enter my Social Insurance Number or ATM/ Debit Card number to change my login?

What information will I need to change my joint account login?

Will this affect what I have already setup on my account (ex. alerts, two-factor authentication (2FA), e-Transfer, bill payments, electronic documents, etc.)

Do I need to change my login password?

How do I set up "Remember Me"?

Are there fees to deposit cheques using the Mobile App?

When does my GIC mature?

How do I get a void cheque?

How do I log out of Online Banking?

How do I view an audit trail of my account history?

How do I add or remove an account beneficiary?

How do I set up alerts on my account?

How do I set up Quick Balance?

Can I deposit a cheque using the Mobile App?

Where can I find or print my statements online?

How do I set up a direct deposit into my Achieva account?

Are my deposits protected?

How do I set up Achieva Direct Transfer on my account?

How do I set up Two-Factor Authentication?

When will I get my tax forms?

How can I send a Secure Message?

When is interest paid in my savings account?

What are the benefits of opening an Achieva Financial Savings Account?

What is your transit / routing number?

Can I refer someone to Achieva?

What are your GIC rates?

I am receiving a "bad PIN" error message at the ATM; what does that mean?

How do I open an Achieva account?

How do I login to Achieva Online Banking?

How much does it cost to use Achieva Online Banking?

How can I modify a pending bill payment?

How do I login to the Mobile App?

Is there a dollar limit for cheques deposited using the Mobile App?

Is there a fee to make a mobile deposit?

Why can’t I login to my account?

Where are your locations?

What are your hours?

What holidays will you be closed?

Will there be a hold on deposits to my account?

Can I withdraw funds from a GIC before it matures?

What GIC terms are available?

What are the benefits of an Achieva Financial Guaranteed Investment Certificate (GIC)?

What if I forgot my Online Banking password?

How do I transfer funds to/from other financial institutions?

What are your service fees?

How do I set up Touch ID & Face ID Login?

How do I change my personal contact information (address, phone number, email, text)?

How do I contact you?

How do I change my Achieva Online Banking password?

How do I cancel a bill payment?

How do I set up bill payments?

Can I make ATM deposits?

Where are Achieva Financial ATMs located?

What is your mailing address?

How many accounts does Achieva Financial allow me to have?

How do I transfer money between Achieva accounts?

What is my account number?

How do I add account nicknames to my accounts?

What is Two-Factor Authentication (2FA)?