Frequently
Asked Questions

To cancel a bill payment

a) If the bill payment has been completed, please contact us. You may also need to contact the payee directly.

b) If the bill payment is pending, follow the instructions below to reverse or cancel the bill payment.

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1. Log into Achieva Online Banking

2. Go to "Move Money" and select "Pay Bills"

3. Click “Pending”

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Reverse a Pending Bill Payment

- Bill Payments listed in “Pending Payments”are reversible, meaning the funds will be redeposited into your account

- Click the “Reverse” button

- Review the details of the payment reversal and click “Reverse Payment” to proceed

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Cancel a Scheduled Bill Payment

- Scheduled bill payments can be cancelled

- Go to the pending payment you want to cancel and click on "Options", then select “Delete”

- Review the details of the payment cancellation and click "Delete Payment" to proceed or "Cancel" to edit

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