To cancel a bill payment
a) If the bill payment has been completed, please contact us. You may also need to contact the payee directly.
b) If the bill payment is pending, follow the instructions below to reverse or cancel the bill payment.
1. Log into Achieva Online Banking
2. Go to "Move Money" and select "Pay Bills"
3. Click “Pending”
Reverse a Pending Bill Payment
- Bill Payments listed in “Pending Payments”are reversible, meaning the funds will be redeposited into your account
- Click the “Reverse” button
- Review the details of the payment reversal and click “Reverse Payment” to proceed
Cancel a Scheduled Bill Payment
- Scheduled bill payments can be cancelled
- Go to the pending payment you want to cancel and click on "Options", then select “Delete”
- Review the details of the payment cancellation and click "Delete Payment" to proceed or "Cancel" to edit
If you have already completed the bill payment, please contact us by Chat, Secure Message or call 204.925.6824 or 1.877.224.4382.
To cancel a pending bill payment
1.Log into the Achieva Mobile App
2.Go to "Move Money" menu
3. Select "Pay Bills"
4. Select "Pending"
5.Click the arrow beside the payment you wish to cancel
6.Click "Reverse Payment" and Click "Yes" to confirm.
